Suggestions, Comments and Complaints

We strive to offer an excellent service to our patients but do acknowledge that sometimes things can go wrong. If you are concerned about the service you have received or want to make a complaint, please contact the practice. The complaints manager is the Practice Manager, Mrs C Barnfield, who will talk to you about the complaint procedure.

You will be given information about the complaint process and how we respond to and manage complaints. Our aim is to resolve all complaints in a timely manner and we will aim for local resolution each time. If this is not possible, you will be advised of other ways of dealing with your complaint.

Equally, if we do something well, we would very much appreciate your feedback.

Comments cards are available in reception and are discussed at practice meetings. We display all comments cards on the dedicated noticeboard in reception.